1. Introduction

Welcome to Smart Value Club (“we”, “our”, “us”).

We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Physical or postal address
  • Billing information
  • Identity or company information (where required)
  • Account login details
  • Device and browser information
  • IP address
  • Website usage information through cookies and analytics tools

We may also collect information you voluntarily provide when:

  • Registering an account
  • Completing forms
  • Contacting us
  • Subscribing to newsletters
  • Participating in promotions or loyalty programs
  • Purchasing products or services

3. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Process transactions and payments
  • Create and manage user accounts
  • Communicate with you regarding your account or orders
  • Send newsletters, updates, promotions, and marketing communications
  • Improve website performance and user experience
  • Conduct analytics and research
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations

4. Marketing Communications

By using our website or subscribing to our services, you may receive promotional communications from us.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Updating your account preferences

We will not sell your personal information unlawfully or use it beyond the scope permitted by POPIA.

5. Sharing of Information

We may share your personal information with trusted third parties where necessary, including:

  • Payment processors
  • Courier and delivery partners
  • Hosting providers
  • IT and technical support providers
  • Marketing and analytics providers
  • Professional advisers
  • Regulatory authorities where legally required

All third parties are required to protect your information and only use it for authorised purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic
  • Personalise content and advertising

You can control cookie settings through your browser preferences.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no online system can guarantee complete security.

8. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Thereafter, your information will be securely deleted or anonymised.

9. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator South Africa:
Information Regulator South Africa

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites and encourage users to review their privacy policies separately.

11. Children’s Privacy

Our services are not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors unlawfully.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Smart Value Club
Website: Smart Value Club Website